A Product Return Number is required for all merchandise being returned. Merchandise must be unused, in its original packaging and returned with a receipt within 30 days of purchase. Full credit will be issued when the return is due to our error. A restocking charge may apply to merchandise not shipped in error. Please, no returns on boats, outboards, videos, CD’s, books, single fasteners, cut goods and clearance & surplus items. Concealed freight damage should be reported to the freight carrier immediately. Merchandise may also be returned at our Kittery, Portland, Rockland, Searsport, Southwest Harbor or Jonesport stores, accompanied by the receipt.
For items purchased with a credit card, a credit will be issued to the card used. There is a maximum of $50 on cash returns. Returns over $50 will be given an in-store credit or sent a refund check to the account holder’s name. Items purchased with a Hamilton Marine gift card, will be refunded with a gift card for the same value.
A product return number may be obtained by calling 800-639-2715 or 207-548-6302
*Disclaimer: Please note that all returns are at our discretion and may need Managerial Approval.
Warranties are established by, and the responsibility of, the manufacturer, and the final determination of warranty adjustments rest with the manufacturer. Most manufacturers now require the end user of their products to contact them directly for warranty issues. In order to expedite your claim, please contact the manufacturer first to receive instructions, and always get the name of the person with whom you speak.